How can we help?
Need help with an active project, a revision, a print order, a hosting issue, or an ongoing maintenance request? Every support request is handled directly by the team that built your project.
Contact channels
Quick questions, project updates, revision requests. Direct line to the team. This is the recommended channel for active clients.
Detailed requests, file attachments, scope changes, invoices, and anything that benefits from a written record.
Phone
For urgent clarifications needing a quick verbal conversation. If unavailable, follow up via WhatsApp for a faster guaranteed response.
Business hours
Mon – Fri: 9:00 AM – 7:00 PM (WAT)
Saturday: 9:00 AM – 6:00 PM (WAT)
Sunday: Closed
24-hour response guarantee during business hours.
For faster resolution
Include your name, service type, a clear description of the issue, your deadline, and any relevant files or links. Screenshots resolve website issues significantly faster.
Coverage
What we can help with
All active and past Gravity Concepts projects
Design & Branding
- Revision requests
- File format questions
- Brand asset delivery
- Additional design items
Print Production
- Order status updates
- Artwork adjustments
- Reprint requests
- Delivery coordination
Web & Development
- Bug reports
- Content updates
- Feature additions
- Performance issues
Hosting & Maintenance
- Downtime reports
- Domain or DNS issues
- Security concerns
- Plan changes
FAQ
Frequently asked questions
What should I include when reaching out for support?
Your name, the service type (design, print, web, or hosting), a clear description of what you need or what's gone wrong, any relevant files or links, and your deadline. For website issues, a screenshot or short screen recording resolves things significantly faster.
How quickly do you respond?
We guarantee a response within 24 hours during business hours. WhatsApp is typically fastest — often a few hours. Email is best for detailed requests or anything that needs a paper trail.
I need changes to a project that's already been delivered.
Post-delivery changes are handled either as new scope items or within an active maintenance plan. Reach out with the details and we'll advise on what's covered and whether an additional fee applies.
Do you offer ongoing maintenance for websites?
Yes. We offer hosting, maintenance, and management plans covering uptime monitoring, security updates, performance reviews, and content changes. Contact us for current plan options.
Can I request urgent or expedited delivery?
Yes, subject to current studio capacity and project scope. Expedited requests may attract an additional fee confirmed before work starts. The more notice you give us, the better we can plan.
My print came out differently from what I saw on screen.
Slight colour variation between screen and print is a normal characteristic of physical production — RGB screens and CMYK print processes render colour differently. If the variation is significant beyond industry-standard tolerances, contact us immediately with photos and your order reference.
Looking for legal or policy documents?